Shipping & Returns
Shipping Information
We want you to receive your order as quickly as possible. Here’s everything you need to know about our shipping process.
Processing Time
All orders are processed within 2-3 business days (Monday-Friday, excluding holidays) after payment confirmation. Orders placed after 2 PM EST will be processed the next business day.
Shipping Options
- Standard Shipping: 5-7 business days ($7.95)
- Express Shipping: 2-3 business days ($14.95)
- Overnight Shipping: Available for select locations ($24.95)
Shipping Destinations
We currently ship to all 50 US states and US territories. We also offer international shipping to select countries. Additional customs fees may apply for international orders.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can monitor your package’s progress using our website or the carrier’s tracking system.
Returns & Exchanges
We want you to love everything you order. If you’re not completely satisfied, you can return eligible items within 30 days.
Return Policy
- 30-day return period from delivery date
- Items must be unused and in original condition
- All original tags must be attached
- Original packaging required
- Personalized items cannot be returned
How to Return
- Contact our customer service for a return authorization
- Package items securely in original packaging
- Include the completed return form
- Ship using a trackable method
Refund Processing
Refunds are processed within 10-14 business days after we receive your return. The refund will be issued to your original payment method. Shipping costs are non-refundable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We provide return labels for US customers at a discounted rate.
Exchanges
We offer exchanges for damaged or defective items only. To request an exchange, please contact our customer service team.
Non-Returnable Items
- Personalized or custom-made products
- Opened software or digital products
- Final sale items
- Damaged items not reported within 7 days
International Returns
International customers are responsible for any customs duties and return shipping costs. Please contact us before returning international orders.
Questions?
Contact our customer service team through the methods available on our website. We’re here to help!