Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. Delivery times begin when your order ships from our warehouse.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination.
How can I track my order?
You will receive a tracking number via email once your order ships. You can monitor your package’s progress using our website or the carrier’s tracking system.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items in original condition with tags attached. Personalized items cannot be returned.
How long do refunds take?
Refunds are processed within 10-14 business days after we receive your return at our warehouse.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Products & Materials
Are your products authentic?
All products in our collection are officially licensed and inspired by artworks in our museum’s collection.
What materials are used in your products?
We use various materials including sterling silver, fine porcelain, archival paper, and premium fabrics. Material information is listed in each product description.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and museum member discounts. All payments are processed securely.
Can I modify my order after placing it?
Contact us immediately if you need to modify your order. We process orders quickly, so changes may not be possible once processing begins.
Membership & Discounts
Do you offer member discounts?
Yes, current museum members receive a 15% discount on all purchases. Verify your membership at checkout.
How do I use my member discount?
Enter your membership number during checkout to apply your discount. The discount cannot be combined with other promotions.
Gifts & Special Orders
Do you offer gift wrapping?
Yes, we offer premium gift wrapping for $7.95. Select this option during checkout.
Can I include a gift message?
Yes, you can include a personalized gift message during checkout. We’ll include it with your shipment.
Customer Service
How do I contact customer service?
Visit our Contact Us page for phone, email, and live chat options. We’re available Monday-Friday 9AM-5PM EST.
Do you have a physical store?
Yes, we operate several museum stores. Visit our website for locations and hours.